The Charter Residential 30 Day Money Back Guarantee
The Charter Residential 30 Day Money Back Guarantee applies to Charter products at ALL times under the following conditions:
- New Charter customers qualify to have all levels of subscription service refunded or credited if not fully satisfied with the service. To be considered a new Charter customer, customer must not have subscribed to a Charter Digital Cable® or Charter High-Speed Internet services within the previous 90 days or Charter Telephone service within the previous 30 days and customer must have no outstanding obligations to Charter.
- Current customers adding a new level of subscription service qualify to receive a refund or credit only on those newly added services.
- The Money Back Guarantee is valid for customers who pay for their first month of new or upgraded monthly recurring subscription services including hardware purchased or leased and installation (when customer paid for installation).
- Limited to one refund or credit per subscription per household.
- Refunds/Credits will be given only when request for cancellation of service is received by Charter within 45 days of installation of service (30 days subscribing to the service, plus 15 day grace period for formal requests of refund/credit). Only 30 days of service will be refunded or credited. Charter reserves the right to determine on a case-by-case basis whether the applicable service must be discontinued after customer receives a refund or credit.
- Charter will not release the refund or credit to the customer until any equipment associated with the new subscription has been returned.
- Local and state taxes will apply. Franchise fees and other fees or charges may apply. All such taxes, fees and charges are the responsibility of the customer and will not be refunded or credited.
- 30 Day Money Back Guarantee does not apply to PPV charges. Customer is responsible for paying for any PPV movies or events ordered on the account.
- This guarantee does not apply to business accounts.