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Causes of Closed Caption
- Pressed "CC" Button on TV Remote
- Turned On Closed Caption in TV Menu
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Single TV
- Press the "CC" button on the TV remote control.
- Go into the TV menu and turn OFF caption feature.
- Go into cable box menu
If you cannot find TV remote or cannot locate caption in menu, refer to your manufacturer or owners manual.
NOTE: A trip charge may apply if you request a technician to come to your house for this issue. Wire maintenance does not cover customer equipment.
Contact Us About Your Closed Captioning Problem
Email: PriorityEscalationTeam@chartercom.com
Fax: 864-297-2236
Tel No: 1 888 Get Charter (888-438-2427)
US Mail: Michael Henry
Executive Escalation Manager
2 Digital Place
Simpsonville, SC 29681
Not finding what you’re looking for? Contact Us for assistance
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